About Your Instructor


Jay Arthur

Jay Arthur, the KnowWare Man, teaches people how to eliminate delay, defects and deviation using the right mindset, methods and Magnificent Seven Tools.

Jay knows how to use data mining and smart charts to find and fix broken processes,saving time, money and in some cases lives. Jay has more than 30 years experience helping companies save millions of dollars by eliminating waste, rework and harm.

He is the author of Lean Six Sigma Demystified and Lean Six Sigma for Hospitals (McGraw-Hill 2016).

He is also the creator of ChartSmartXL that leverages the power of Microsoft Excel to draw all of the charts and graphs needed for Turning Data Into Dollars.